Seeking a consultant to assist with implementation of a new CDI solution and day-to-day support of CDI/HIM applications: 3M Encompass, 3M CGS, SMARTER DX, PwC SMART, Epic HIM. A candidate should demonstrate:
- Experience with day-to-day support and maintenance of 3M products suite, Epic HIM
- Experience with migrating/implementing CDI solutions (Iodine is ideal)
- Experience with Epic HIM and CDI workflows and integrating them with CDI tools from 3rd party vendors.
- Additionally a candidate will install new applications, new components, and upgrade existing applications.
- Configure application settings.
- Provide go-live and rollout support.
- Support users on new applications, modules, and functionality.
- Provide application troubleshooting support for the application(s).
- Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
- Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
- Analyze business/clinical needs and requirements.
- Evaluate the operational workflow that is applied to the system.
- Create system specifications from user requirements.
- Create test plans and test new systems, version upgrades, and any system modification.
- Document all outcomes of testing.
- Design database queries and create reports utilizing a report-writing tool.
- Monitor application issues and evaluate issues as they arise.
- Write and maintain accurate and current documentation regarding application(s) supported by the team.
- Participate in the maintenance of training materials and disseminate materials to users.
- Provide timely, effective, and professional customer support on a 24x7 rotating basis.
- Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
- Triage network, hardware, or workstation issues as required.
- Analyze necessary application modifications and work with the appropriate company IT associate or the vendor to coordinate the modification.
- Act as a liaison to the vendor for company IT or the client.
- Contact vendor to report escalations and obtain assistance with solving issues.
- Assist with the coordination of vendor activities including hardware or software installation.
- Associate's roles may differ depending on the project, however, their position and title remains the same.
Qualifications:
- Application implementation, troubleshooting, and support; Application testing; Related clinical or business experience; Bachelor's degree or equivalent experience.
- Experience with CDI and HIM operational workflows
- Experience with migration/implementation of CDI solutions
- Integration of 3rd party CDI/HIM solutions with Epic (3M, Iodine - preferred)
- Support and maintenance of CDI/HIM apps: 3M, Iodine, Epic, SMARTER DX< PwC SMART
